Exceptional customer service can set your business apart. At Poultec, we offer customer service apprenticeships designed to help your team deliver confident, professional and consistent service – whatever your industry.
Our programmes support both frontline staff and those in more senior service roles, building communication skills, problem-solving abilities, and a customer-first mindset.
With flexible delivery, dedicated tutor support, and funded training options, we make it simple to upskill your team and enhance your customer experience.
Apprenticeships and training
Level 2 Customer Service Practitioner Apprenticeship
This 12 month apprenticeship is ideal for those just starting a role in customer service, or those with some experience looking to gain the skills, knowledge, and experience needed to progress in their career.
This apprenticeship includes:
- Diploma for Customer Service Practitioners
- Monthly training sessions with expert tutors
- Tailored training plans
- Personalised one-to-one support
- Workplace visits
- End-point assessment
Level 3 Customer Service Specialist Apprenticeship
This 15-month apprenticeship is for individuals in a team leader role looking to advance in customer service, gaining the skills, knowledge, and experience needed to succeed in the role.
This apprenticeship includes:
- Diploma for Customer Service Specialists
- Monthly training sessions with expert tutors
- Tailored training plans
- Personalised one-to-one support
- Workplace visits
- End-point assessment
