Courses > Business & Management

Any business, no matter what its size or type, needs a well developed and coherent infrastructure if it is to succeed. Administration, leadership and management form a central element and can, when effectively incorporated, be the foundation on which a successful company can be built.

Our training programmes have improved many businesses and individuals in the past and this success can be repeated for you. With training available either at your location or at our own training centre, we offer the best of both worlds with minimum disruption. Undertaking leadership and management training with the internationally-recognised Institute of Leadership and Management (ILM) provides an essential development experience for your managers.

Courses > Business & Management

Description – The Apprenticeship is suitable for anyone either in full-time employment, or progressing from a Level 1 or those who are able to start a qualification at Level 2. The Apprenticeship is assessed within the workplace; for each unit, your assessor will observe and ask questions as you perform a task, or look at your portfolio work as formal evidence of your learning. Set assignments for each unit and mandatory tests are given as part of the Apprenticeship.

Content – The qualification includes the following framework:

  • Level 2 Diploma in Business and Administration
  • Level 1 Functional Skills Maths, IT and English
  • Personal Learning and Thinking Skills
  • Employee Rights & Responsibilities

Benefits – The successful Apprentice will have an increased knowledge or understanding of:

  • Producing documents in business environment
  • Planning and organising meetings
  • Analysing and reporting data
  • Meeting and greeting customers
  • Communication

Duration – 12-18 months

Progression – Advanced Apprenticeship in Business Administration

Description – The Apprenticeship is suitable for anyone either in full-time employment, or progressing from a Level 2. The Apprenticeship is assessed within the workplace; for each unit, your assessor will watch and ask questions as you perform a task, or look at your portfolio work as formal evidence of your learning. Set assignments for each unit and mandatory tests are given as part of the Apprenticeship.

Content – The qualification includes the following framework:

  • Level 3 Diploma in Business and Administration
  • Level 2 Functional Skills Maths, IT and English
  • Personal Learning and Thinking Skills
  • Employee Rights & Responsibilities

Benefits – The successful Apprentice will have an increased knowledge or understanding of:

  • Producing documents in business environment
  • Planning and organising meetings
  • Analysing and reporting data
  • Meeting and greeting customers
  • Communication

Duration – 18-24 months

Progression – ILM Qualification

Description – This Apprenticeship is suitable for anyone either in full-time employment, or progressing from a Business Administration qualification or those who are able to start a qualification at Level 2. The Apprenticeship is assessed within the workplace; for each unit, your assessor will observe and ask questions as you perform a task, or look at your portfolio work as formal evidence of your learning. Set assignments for each unit and mandatory tests are given as part of the Apprenticeship.

Content – The qualification includes the following framework:

  • Level 2 Diploma in Team Leading & Management
  • Level 1 Functional Skills Maths, IT and English
  • Personal Learning and Thinking Skills
  • Employee Rights & Responsibilities

Benefits – The successful Apprentice will have an increased knowledge or understanding of:

The successful Apprentice will have an increased knowledge or understanding of:

  • The management of customer service
  • Organising and delegating
  • Managing performance
  • Managing conflict in the workplace
  • Recruiting, selecting and inducting new staff

Duration – 12-18 months

Progression – Advanced Apprenticeship in Team Leading and Management

Description – This Apprenticeship is suitable for anyone either in full-time employment, or progressing from a Level 2. The Apprenticeship is assessed within the workplace; for each unit, your assessor will observe and ask questions as you perform a task, or look at your portfolio work as formal evidence of your learning. Set assignments for each unit and mandatory tests are given as part of the Apprenticeship.

Content – The qualification includes the following framework:

  • Level 3 Diploma in Team Leading & Management
  • Level 2 Functional Skills Maths, IT and English
  • Personal Learning and Thinking Skills
  • Employee Rights & Responsibilities

Benefits – The successful Apprentice will have an increased knowledge or understanding of:

The successful Apprentice will have an increased knowledge or understanding of:

  • The management of customer service
  • Organising and delegating
  • Managing performance
  • Managing conflict in the workplace
  • Recruiting, selecting and inducting new staff

Duration – 18-24 months

Progression – ILM Qualification

Description – This NVQ is for people who want to work in administrative support roles in public or private sector organisations, or people who want to improve their administrative and supervisory skills. Optional units can be chosen which are relevant to the job role.

Content – The qualification includes the following mandatory units:

  • Manage own performance in a business environment
  • Improve own performance in a business environment
  • Work in a business environment
  • Communicate in a business environment

Optional units include:

  • Handle mail
  • Provide administrative support for meetings
  • Manage diary systems
  • Store and retrieve information
  • Data management software
  • Participate in a project

Benefits – The successful Apprentice will have an increased knowledge or understanding of:

  • Producing documents in business environment
  • Planning and organising meetings
  • Analysing and reporting data
  • Meeting and greeting customers
  • Communication

Duration – 12-18 months

Progression – Level 3 Diploma in Business Administration

Description – This NVQ Level 3 qualification is for people who want to work in administrative support roles in public or private sector organisations, or people who want to improve their administrative and supervisory skills. It can help learners succeed in a support role in any size or type of organisation.

Content – The qualification includes the following mandatory units:

  • Manage personal and professional development
  • Communicate in a business environment
  • Principles of business communication and information
  • Principles of administration
  • Principles of business

Optional units include:

  • Contribute to the improvement of business performance
  • Negotiate in a business environment
  • Develop a presentation
  • Deliver a presentation
  • Create bespoke business documents
  • Contribute to the organisation of an event
  • Provide administrative support for meetings
  • Contribute to the development and implementation of an information system

Benefits – The successful Apprentice will have an increased knowledge or understanding of:

  • Producing documents in business environment
  • Planning and organising meetings
  • Analysing and reporting data
  • Meeting and greeting customers
  • Communication

Duration – 18-24 months

Progression – ILM Qualification

Description – This NVQ is designed for new and aspiring team leaders – get an in-depth introduction to the role and its responsibilities. Learners will gain and develop core skills and motivational techniques to get the best from other members of their team.

Content – The qualification includes the following mandatory unit:

  • Manage personal performance and development
  • Communicate work-related information
  • Lead and manage a team
  • Principles of team leading
  • Understand business

Optional units include:

  • Develop working relationships with colleagues
  • Participate in a project
  • Manage conflict within a team
  • Develop a presentation
  • Store and retrieve information

Benefits – The successful Apprentice will have an increased knowledge or understanding of:

  • Managing personal performance
  • Working as part of a team
  • Managing a team
  • Business procedures and processes

Duration – 12-18 months

Progression – Level 3 NVQ Diploma in Team Leading and Management

Description – This NVQ is ideal for individuals looking to take their first step into line management and for those who already have some management responsibilities. This combined knowledge and competency based qualification will build and develop new skills to enhance their management career. It will allow the learner to develop personally and professionally, gain in-depth experience when becoming a manager and develop essential management skills.

Content – The qualification includes the following mandatory unit:

  • Solving problems and making decisions
  • Planning and allocating work
  • Understanding leadership
  • Developing yourself and others
  • Health and safety in the workplace

Optional units include:

  • Developing yourself as a team leader
  • Improving performance
  • Providing customers with quality
  • Setting team objectives
  • Enterprise Awareness

Benefits – The successful Apprentice will have an increased knowledge or understanding of:

The successful Apprentice will have an increased knowledge or understanding of:

  • The management of customer service
  • Organising and delegating
  • Managing performance
  • Managing conflict in the workplace
  • Recruiting, selecting and inducting new staff

Duration – 18-24 months

Progression – ILM Qualification