Poultec has developed an effective suite of training programmes specifically aimed at Contact Centres, delivered by tutors with extensive industry experience. These qualifications are flexible and units can be chosen across levels 1, 2 and 3 to provide a personalised NVQ, supporting a wide variety of job roles. The mix of units can cover IT skills, Customer Care, Health and Safety as well as Contact Centre bespoke software.
Intermediate Contact Centre Operation Apprenticeship
The Contact Centre Apprenticeship helps you to learn the necessary skills to be able to deliver a high level of service in this fast paced environment. The mix of units cover Customer Care, Selling Skills, Compliance with Legal, Regulatory and Ethical requirements, Health and Safety and Personal Effectiveness.
This Apprenticeship is achieved by completing the following qualifications:
Level 2 NVQ in Contact Centre Operations
Level 2 Technical Certificate in Contact Centre Operations
Level 1 Functional Skills – Maths and English