Level 3 NVQ Diploma in Customer Service
The NVQ Diploma in Customer Service is for anyone who works in a customer-facing role, who has accountability within their daily tasks. This qualification is suitable for any sector, as it is tailored specifically to your work place.
At this level, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.
Most learners who work towards this qualification take 12-months to complete. Learners are visited each month by a Poultec vocational competent tutor. Together they build an e-portfolio demonstrating your competence and knowledge in customer service.
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NEET Hospitality Course
On 26th January this year, 6 young learners who were not in employment, education or training (NEET) started a 12 week hospitality course with Poultec Training Ltd at South Green Park in Mattishall, Dereham. The aim was to provide these 16-18 year olds with a suitable qualification to help them further their training or to read more