Customer Services Apprenticeship
Our Customer Service Apprenticeships have been developed specifically for those wanting develop the skills and knowledge to work in or already work in a customer-facing role. This programme is tailored to your own working environment to ensure that training is 100% relevant.
The Customer Services Apprenticeship made up of the following framework:
Level 2 NVQ Diploma in Customer Service
Key Skills Application of Number level 1
Key Skills Communication level 1
Level 2 Technical Certificate in Customer Service
The Customer Services Advanced Apprenticeship made up of the following framework:
Level 3 NVQ Diploma in Customer Service
Key Skills Application of Number level 2
Key Skills Communication level 2
Level 3 Technical Certificate in Customer Service
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NEET Hospitality Course
On 26th January this year, 6 young learners who were not in employment, education or training (NEET) started a 12 week hospitality course with Poultec Training Ltd at South Green Park in Mattishall, Dereham. The aim was to provide these 16-18 year olds with a suitable qualification to help them further their training or to read more