City & Guilds: Level 2 NVQ in Contact Centre Operations
This qualification is aimed at staff working in contact centres who would like to have their competency in the workplace accredited or newly appointed team members who would work towards this qualification to gain the knowledge and skills required to work in a contact centre.
This qualification is tailored to a specific work environment by selecting units appropriate to your individual work place.
Why Choose an Apprentice?
Visit our skills vehicle at The Forum, Norwich on Wednesday 19th February, where our team will discuss how your business could benefit from recruiting an apprentice. Our team will also be on hand to provide information, advice and guidance for young people and employers who want to know more about apprenticeships. Here are some apprenticeship facts and figures that read more