Callcentre7

City & Guilds: Level 2 NVQ in Contact Centre Operations

This qualification is aimed at staff working in contact centres who would like to have their competency in the workplace accredited or newly appointed team members who would work towards this qualification to gain the knowledge and skills required to work in a contact centre.

This qualification is tailored to a specific work environment by selecting units appropriate to your individual work place.

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Apprentices get to grips with team leading tasks

At a recent session of Poultec’s East Anglian Poultry Apprenticeship Academy, Apprentices from local poultry companies including PD Hook Group, Banham Poultry, Bernard Matthews, FS Dann & Son and Crown Chicken took part in a series of challenging team building and communication challenges.  The afternoon’s activities held at Poultec’s facilities at South Green Park included read more

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