Callcentre7

City & Guilds: Level 2 NVQ in Contact Centre Operations

This qualification is aimed at staff working in contact centres who would like to have their competency in the workplace accredited or newly appointed team members who would work towards this qualification to gain the knowledge and skills required to work in a contact centre.

This qualification is tailored to a specific work environment by selecting units appropriate to your individual work place.

Latest News

Poultec Celebrate Learner Success!

On Thursday 18th June, Poultec Training hosted their annual Learner Awards, a celebration of those completing qualifications with Poultec over the last 12-months.  Learners from each programme area which Poultec offer were nominated by their tutor for their hard work and determination throughout their learning. The award categories included Agriculture, Food Manufacturing, Hospitality & Catering, read more

Case Studies

Company Overview