Callcentre3

Apprenticeships

Most of the time you have to make a choice between studying for a qualification and having a job. With Apprenticeships you get the best of both worlds-a paid job and a training programme that leads to nationally recognised qualifications.

Apprenticeships are a combination of three qualifications; a theory based course, an NVQ, and Key Skills. Apprentices will develop knowledge and skills specific to their employer and the products/services they offer.

The Apprenticeship is achieved by completing the following City & Guilds qualifications:

Level 2 NVQ in Contact Centre Operations

Key skills Communication level 1

Key skills Application of Number level 1

Level 2 Technical Certificate in Contact Centre Operations

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On 26th January this year, 6 young learners who were not in employment, education or training (NEET) started a 12 week hospitality course with Poultec Training Ltd at South Green Park in Mattishall, Dereham. The aim was to provide these 16-18 year olds with a suitable qualification to help them further their training or to read more

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