Contact Centre
With the ever increasing focus on telecommunications as a means of connecting with customers and potential customers, it is essential that staff have the correct approach and skills to deal with calls quickly and efficiently. Poultec has developed an effective suite of training programmes specifically aimed at Contact Centres, delivered by tutors with extensive industry experience.
These qualifications are flexible and units can be chosen across levels 1, 2 and 3 to provide a personalised NVQ, supporting a wide variety of job roles. The mix of units can cover IT skills, Customer Care, Health and Safety as well as Contact Centre bespoke software.
Search Poultec
Latest News
Latest First Aid Courses
Poultec Training Limited next series of First Aid courses in Norfolk will be held at South Green Park Mattishall. We will be running a CIEH Level 2 Emergency First Aid at Work course on Monday 6th February – this one-day course costs £84.00 including VAT. We are also running a HSE 3-day First Aid Course read more
Case Studies
Richard Hall, Orchard Surgery
Having never recruited a school-leaver before, we were a little apprehensive at taking on a young apprentice with little experience of life in general. These fears were rapidly dispelled. Claire has integrated well into our team. With the help and guidance of Poultec, she has a training plan which is beneficial to her, and fits read more